Cancellation and Refund Policy

If you reserved several Qurbani you may cancel some and keep the others; the ones you keep go ahead as planned, with the placard numbers you already have.

• Use the cancellation link in your confirmation email; or
• reply to that email saying how many of your Qurbani you wish to cancel.

The deadline is the first day of Eid al-Adha for the campaign you reserved in; the exact date is shown on your cancellation page. A cancellation counts if it reaches us before that deadline. The placard numbers you cancel are withdrawn straight away, nothing is filmed under them, and the cancellation is confirmed by email.

Refunds are made by a person, not automatically. Within a few days of your cancellation, we refund the full price of each cancelled Qurbani by the means you paid with — to your card, for a card payment — and you receive an email when the refund has been sent. Depending on your bank it then takes five to ten days to appear on your statement.

On the first day of Eid al-Adha the animals are assigned to their placard numbers and the Qurbani begin to be carried out. From that day cancellation is no longer possible. If the law of the country where you live gives you a cancellation right that cannot be excluded, it applies in addition; the Terms of Service set out how this works for consumers in the United Kingdom.

• No place left. If your payment is confirmed but no place remains, nothing is reserved in your name, no placard number is issued, and your payment is refunded in full within a few days.
• Not carried out. If, for a reason attributable to us or to the platform, a Qurbani you reserved is not carried out during the valid days of Eid al-Adha, you are told as soon as we know and its full price is refunded.
• Carried out, but no usable video. You are told, you receive the written confirmation of the supervising team that it was carried out in your name, and the full price of that Qurbani is refunded.

If you only want to correct a name on a placard, reply to your confirmation email before the first day of Eid al-Adha. There is no need to cancel.

Questions about a cancellation or a refund: orders@myqurban.org. A person reads that inbox. Please write to us before raising a dispute with your bank — it is almost always faster.